Terms of service

Last updated: 17-07-2026

These Terms of Service apply when you use lunanestuk.com or buy from Luna Nest UK. By using our website or placing an order, you agree to these terms.

Products
We aim to describe products accurately. Product colours, packaging, labels, and shade appearance may vary slightly due to screen settings, manufacturer changes, packaging updates, or lighting. For collectibles, box condition will be shown or described where relevant.

Authenticity
We aim to sell genuine products sourced from trusted suppliers, authorised channels or verified stock routes. Customers should contact us before purchase if they need specific product information.

Prices and availability
Prices and stock availability may change without notice. An order is not accepted until payment is authorised and we confirm acceptance. We may cancel and refund an order if there is a stock error, pricing error, suspected fraud, delivery issue, or product listing error.

Payment
Payment must be made using the methods available at checkout. Orders may be subject to fraud and security checks.

Delivery
Delivery is handled according to our Shipping Policy. Customers must provide accurate delivery information.

Returns and refunds
Returns and refunds are handled according to our Returns, Refunds and Cancellation Policy. Nothing in these terms affects your statutory rights.

Intellectual property
The website content, branding, text and images are owned by Luna Nest UK or used with permission, except third-party trademarks and product branding owned by their respective owners.

User conduct
You must not misuse the website, attempt fraud, interfere with the website, submit false information, or use our services unlawfully.

Liability
We are not responsible for losses that were not reasonably foreseeable, business losses for consumer purchases, delays caused by events outside our reasonable control, or misuse of products. This does not exclude liability where it would be unlawful to do so.

Governing law
These terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights.

Contact
Email support@lunanestuk.com for questions about these terms.