Legal notice
Last updated: 20 July 2026
This website, lunanestuk.com, is owned and operated by Luna Nest Ltd, trading as Luna Nest.
This Legal Notice provides important information about our business, website ownership, intellectual property, product information and customer rights.
1. Business information
Business name: Luna Nest Ltd
Trading name: Luna Nest
Company registration number: 16270179
Registered in: England and Wales
Registered office address: 22 Blackwood Grove Halifax , HX1 4RH
Website: lunanestuk.com
Email: support@lunanestuk.com
Luna Nest Ltd is a private limited company.
This Legal Notice should be read with our Terms of Service, Returns & Refund Policy, Shipping & Delivery Policy,
Privacy Policy, Cookie Policy and other information displayed at checkout.
2. BUSINESS ACTIVITY
Luna Nest is an online retailer of beauty, skincare, haircare, cosmetics, personal-care products, collectibles, toys, gift
sets, seasonal products and other goods described on the website. Selected food, chocolate, electrical, accessory or
lifestyle products may also be offered where clearly listed.
Unless a product page clearly states otherwise, goods offered through the website are brand new and sealed.
3. INDEPENDENT RETAILER AND THIRD-PARTY BRANDS
Luna Nest Ltd is an independent retailer.
Brand names, logos, product names, characters, artwork and trademarks displayed on the website belong to their
respective owners and are used to identify genuine goods offered for sale. Their use does not by itself imply affiliation,
sponsorship, endorsement, appointment or authorised-reseller status.
Where we expressly state that Luna Nest holds authorisation, approved-reseller status or another formal brand
relationship, that statement is made only where we hold current supporting documentation relevant to the brand,
territory and sales channel.
4. SOURCING AND AUTHENTICITY
We aim to source genuine branded products through lawful and legitimate supply channels, including recognised
distributors, wholesalers, retailers and other verified commercial suppliers.
We maintain records appropriate to our sourcing and compliance processes. Where a product is described as genuine
or authentic, that description reflects our reasonable sourcing checks and records. If a customer raises a genuine
authenticity concern, we may inspect the product, review supplier documentation and contact the relevant supplier,
distributor or brand-protection team.
No statement on this website should be interpreted as a guarantee that a third-party brand has endorsed Luna Nest
unless that relationship is expressly stated and supported.
5. PRODUCT DESCRIPTIONS, IMAGES AND PACKAGING
We make reasonable efforts to ensure product titles, descriptions, prices, availability, condition and images are
accurate.
Manufacturer packaging, ingredients, labels, colours, logos, promotional stickers, barcodes and design details may
change between production batches. Screen colours, lighting and image scale can also affect appearance. Where a
packaging change is not material to the identity or function of the product, the item supplied may have updated genuine
packaging.
For collectibles, outer-box condition, seals and edition markings may be material. Customers should review all
photographs and condition notes before ordering.
Product images may include photographs supplied by manufacturers, distributors or other rights holders and are used
for identification and lawful retail purposes. Customers may not copy or commercially reuse website images without
permission from the relevant rights owner.
6. BEAUTY, PERSONAL-CARE AND HEALTH INFORMATION
Beauty, skincare, haircare, cosmetic and personal-care descriptions are general product information, not medical
advice, diagnosis or treatment.
Customers must read the physical product label, ingredient list, warnings and instructions before use. Ingredients and
formulations can change. If you have allergies, sensitivities, a medical condition, are pregnant or are unsure whether a
product is suitable, seek appropriate professional advice before use.
Stop use and seek appropriate advice if irritation or an adverse reaction occurs. Report serious product-safety concerns
to us promptly.
We do not guarantee individual cosmetic or beauty outcomes. Results can vary.
7. FOOD, CHOCOLATE AND ALLERGEN INFORMATION
Where food, chocolate gift sets or consumables are sold, customers must check the physical ingredient, allergen,
storage and best-before information before consumption. Manufacturer formulations and packaging can change.
If you have a serious allergy or dietary requirement, contact us before ordering and re-check the product label on
receipt. Website information does not replace the manufacturer's label.
8. TOYS, COLLECTIBLES AND AGE GUIDANCE
Collectibles are not necessarily toys and may contain small parts or display-only components. Follow the manufacturer's
age guidance and warnings. Adult supervision may be required.
Protective cases, stands or accessories are included only where stated in the product description.
9. ELECTRICAL, BATTERY AND RESTRICTED PRODUCTS
Use electrical, battery-operated, aerosol, fragrance and other regulated products only in accordance with the
manufacturer instructions and safety markings. Do not use a damaged, leaking, recalled or unsafe product.
Carrier or destination restrictions may apply and will be displayed at checkout or communicated before dispatch.
10. PRODUCT SAFETY AND RECALLS
We take product-safety concerns seriously. If we become aware of a credible recall or safety notice affecting a product
supplied by us, we may contact affected customers using order information, suspend the product, provide instructions
and cooperate with suppliers, brands, regulators or market-surveillance authorities.
Customers should stop using a product and contact us if they believe it is unsafe, recalled, counterfeit or materially
defective.
11. PRICES, OFFERS AND AVAILABILITY
Prices are displayed in pounds sterling unless stated otherwise. The price and delivery charge confirmed at checkout
apply to the order, subject to correction of an obvious error before acceptance.
Stock, prices, promotions and availability may change. Placing an item in a basket does not reserve it. Promotional
conditions, minimum spend, exclusions and dates apply as stated.
We may correct an obvious pricing, description, stock or technical error. If an affected order has been placed, we may
contact the customer to confirm the correct terms or cancel and refund it before acceptance.
12. ORDER ACCEPTANCE
An order confirmation acknowledges receipt of an order; it does not necessarily mean the order has been accepted. A
contract is formed when we dispatch the goods or otherwise expressly confirm acceptance.
We may refuse or cancel an order for a reasonable and lawful reason, including unavailable stock, payment failure,
suspected fraud, pricing error, delivery restriction, regulatory concern, safety issue, sanctions restriction, abusive
conduct or inability to verify essential information.
If payment has been taken for an order that we cancel, we will refund the amount due to the original payment method.
13. WEBSITE USE
You may use the website for lawful personal shopping and information purposes.
You must not:
access or test systems without authorisation;
introduce malware or harmful code;
attempt fraud, identity misuse or payment abuse;
scrape, copy or reproduce substantial website content for commercial use;
interfere with checkout, accounts, inventory or pricing;
submit false reviews, claims or information; or
use website content in a way that infringes intellectual-property or other rights.
We may restrict access, cancel orders, preserve evidence or report suspected unlawful activity where reasonably
necessary.
14. INTELLECTUAL PROPERTY
Website text, layout, original graphics, banners, branding and other content created by or for Luna Nest Ltd are
protected by intellectual-property law.
Third-party trademarks, characters, product images and brand materials remain the property of their respective owners.
Nothing on the website grants a licence to reproduce, distribute, alter, sell or commercially exploit protected content
without permission.
15. CUSTOMER REVIEWS AND USER CONTENT
If customers submit reviews, photographs or other content, they must have the right to submit it and must not include
unlawful, defamatory, misleading, abusive or infringing material.
We may moderate or remove content where reasonably necessary. Reviews must reflect genuine experience and must
not be offered or manipulated in a misleading way.
16. EXTERNAL LINKS AND THIRD-PARTY SERVICES
The website may link to payment providers, carriers, social media, marketplaces or other external services. Those
services are controlled by third parties and have their own terms, availability, security and privacy practices.
We are not responsible for third-party content or services except to the extent required by law.
17. WEBSITE AVAILABILITY AND SECURITY
We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free
operation. Maintenance, provider failure, network problems, cyber incidents or events outside our reasonable control
may affect availability.
Customers are responsible for protecting account passwords and devices. Contact us promptly if you suspect account
misuse.
18. LIABILITY
Nothing in this Legal Notice excludes or limits liability where exclusion would be unlawful, including liability for death or
personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer rights.
For consumer purchases, we are responsible for losses that are a foreseeable result of our breach or failure to use
reasonable care and skill. We are not responsible for losses that were not foreseeable, were caused by inaccurate
information supplied by the customer, or arise from events outside our reasonable control, subject to applicable law.
We are not liable for business losses arising from a consumer purchase, including loss of profit, revenue, business
opportunity or goodwill. Separate terms may apply to business customers.
19. EVENTS OUTSIDE REASONABLE CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, such as carrier disruption,
severe weather, industrial action, utility or network failure, government restrictions, epidemic, cyberattack, supplier
interruption or product recall. We will take reasonable steps to reduce the effect and comply with any mandatory
customer rights.
20. COMPLAINTS
Send complaints to support@lunanestuk.com with the subject line "Complaint" and include any order number.
We aim to acknowledge a formal complaint within two working days and provide a substantive response within ten
working days. Complex investigations may take longer, in which case we will provide updates where reasonably
possible.
Luna Nest Ltd is not currently committed to a particular alternative dispute resolution provider. This does not restrict any
right to obtain independent consumer advice or bring a claim before a competent court.
21. GOVERNING LAW AND JURISDICTION
This website and Legal Notice are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom, you retain any mandatory protections available in
your place of residence and may bring proceedings in a court available to you under applicable law.
22. CHANGES
We may update this Legal Notice to reflect legal, operational or website changes. The current version will be published
with its revised date.
23. CONTACT
Luna Nest Ltd, trading as Luna Nest
Company number: 16270179
Registered in: England and Wales
Registered office: 22 Blackwood Grove, Halifax, England, HX1 4RH
Website: https://lunanestuk.com
Email: support@lunanestuk.com
Telephone: +44 7873 317710