FAQ

How long is dispatch?
We aim to dispatch orders as quickly as possible, usually within the time shown on the product page or shipping policy.

Are your products genuine?
We aim to sell genuine products and present them accurately. Please see our Authenticity Promise for more details.

Can I return my order?
Please see our Returns & Refund Policy. Some items are non-returnable for hygiene, safety or value reasons.

What if my order arrives damaged or incorrect?
Please contact us as soon as possible with photos and your order number so we can help.

Do you offer tracked delivery?
Yes, where selected at checkout or as shown in the shipping policy.

How do I contact you?
Email support@lunanestuk.com.