Cookie Policy & Preferences
This Cookie Policy explains how Luna Nest Ltd, trading as Luna Nest, uses cookies and similar technologies on our website lunanestuk.com.
Cookies help our website work properly, keep shopping secure, remember preferences, improve the customer experience, and understand how visitors use our store.
You can manage your cookie choices at any time by using the Cookie Preferences link in the footer of our website.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device, remember certain actions, and provide a smoother shopping experience.
Similar technologies may include pixels, tags, local storage, scripts and tracking tools used by Shopify, payment providers, analytics providers or advertising platforms.
2. Types of cookies we use
Strictly necessary cookies
These cookies are required for the website to work. They help with functions such as:
- adding products to your basket
- completing checkout
- processing payments securely
- keeping your account and session secure
- remembering cookie consent choices
- preventing fraud and misuse of the website
These cookies cannot normally be switched off because the store cannot operate properly without them.
Preference cookies
These cookies help remember choices you make on the website, such as language, region, currency or display preferences, where these features are available.
You can choose whether to allow these cookies through Cookie Preferences.
Analytics and performance cookies
These cookies help us understand how visitors use our website, such as which pages are visited, which products are viewed, and whether customers experience any issues.
This helps us improve our website, product range and customer experience.
We only use these cookies where allowed by law and where consent has been given, if consent is required.
Marketing and advertising cookies
These cookies may be used to understand shopping interest, measure advertising performance, and show more relevant adverts on platforms such as Google, Meta/Facebook, Instagram or TikTok, where we choose to use those services.
We only use marketing cookies where allowed by law and where consent has been given, if consent is required.
3. Cookies used by Shopify and payment providers
Our store is powered by Shopify. Shopify may use cookies and similar technologies to provide the online store, checkout, payment processing, fraud prevention, analytics, security and customer privacy features.
Payment providers, such as Shopify Payments, PayPal, Shop Pay or other payment services, may also use cookies or similar technologies to process payments securely and prevent fraud.
We do not directly store full card payment details on our website.
4. Third-party cookies and services
Some cookies may be placed by third-party services we use or may use in the future, such as:
- Shopify
- payment providers
- analytics tools
- advertising platforms
- social media platforms
- website apps or plugins
These third parties may collect information about your device, browser, pages viewed, actions taken and interactions with our website, depending on your cookie choices and the services enabled.
5. Managing your cookie preferences
You can manage your cookie choices by selecting Cookie Preferences in the footer of our website.
You can usually choose whether to allow:
- preference cookies
- analytics cookies
- marketing cookies
Strictly necessary cookies are required for the website to function and cannot normally be disabled through our cookie tool.
You can also control cookies through your browser settings. However, blocking all cookies may affect the way our website works, including basket and checkout features.
6. Changing your mind
You can change your cookie preferences at any time by returning to the Cookie Preferences link in the footer of our website.
If you clear cookies from your browser, use a different device, or use a different browser, you may need to choose your preferences again.
7. Updates to this Cookie Policy
We may update this Cookie Policy from time to time if we change our website, apps, analytics tools, advertising tools or legal requirements.
The updated version will be posted on this page with a new “Last updated” date.
8. Contact us
For questions about cookies or privacy, please contact:
Luna Nest Ltd
Email: support@lunanestuk.com
Website: lunanestuk.com