About Luna Nest UK
About Luna Nest UK
Last updated: 20 July 2026
WELCOME TO LUNA NEST
Luna Nest is the customer-facing trading name of Luna Nest Ltd, a private limited company registered in England and Wales under company number 16270179.
Luna Nest grew from established online marketplace trading into a multi-channel retail business. Luna Nest Ltd was
incorporated on 23 February 2025, and lunanestuk.com represents the next stage of our development: a dedicated
online store where customers can shop directly from the Luna Nest brand.
WHAT WE SELL
Our main website focus is carefully selected beauty, skincare, haircare, cosmetics and collectible products, together
with gift-ready and seasonal finds. Our range may also include personal-care products, toys, figures, accessories,
selected electrical or home products and, where clearly listed, food or chocolate gift sets.
Unless a product page clearly says otherwise, products offered on lunanestuk.com are brand new and sealed. For
collectible products, the retail box, seals, inserts and packaging condition can form an important part of the product's
value, so we aim to describe and photograph these details accurately.
AUTHENTICITY AND RESPONSIBLE SOURCING
Authenticity matters to us. We aim to source genuine branded products through lawful and legitimate supply channels,
including recognised distributors, wholesalers, retailers and other verified commercial suppliers. We keep supplier and
transaction records appropriate to our business and, where we hold written brand authorisation, approved reseller
status or other supporting documentation, we retain evidence for compliance and verification purposes.
Luna Nest is an independent retailer. Brand names, logos, product names, characters and trademarks belong to their
respective owners and are used only to identify genuine products offered for sale. No affiliation, sponsorship,
endorsement or authorised-reseller relationship is implied unless we state it expressly and can support it with current
written documentation.
CLEAR PRODUCT INFORMATION
We aim to provide clear titles, descriptions, prices, photographs, condition information and delivery details.
Manufacturer packaging, ingredients, labels, colours and designs can occasionally change between production batches.
Where a change is not material to the product, the item supplied may have updated packaging while remaining the
same genuine product. Customers should always read the physical label, ingredients, allergen information, warnings
and instructions supplied with the product before use.
For beauty, skincare, haircare and personal-care items, website content is general product information and is not
medical advice. Customers should check ingredients, follow manufacturer directions and seek suitable professional
advice if they have allergies, sensitivities, medical conditions, are pregnant, or are unsure whether a product is
appropriate for them.
CAREFUL PACKING AND UK DISPATCH
Orders are prepared and dispatched from the United Kingdom. We aim to inspect products before dispatch and select
packaging suitable for the product type. Collectibles may receive additional outer-box protection, while liquids, gift sets
and fragile items may require separate protective materials.
Where practical, we try to avoid unnecessary packaging while still giving products appropriate protection in transit.
Packaging materials may include cardboard boxes, paper, protective wrap, recycled or recyclable void fill and other
materials selected according to the item.
CUSTOMER CARE
We want customers to understand what they are buying and what to expect after placing an order. Our website provides
accessible information about delivery, returns, privacy, cookies and customer rights. If something goes wrong, we ask
customers to contact us promptly so that we can investigate fairly and provide an appropriate solution.
We aim to respond to customer enquiries within one working day. Formal complaints are normally acknowledged within
two working days, and we aim to provide a substantive response within ten working days. Complex matters, courier
investigations, authenticity checks or supplier enquiries may take longer, but we will provide updates where reasonably
possible.
RESPONSIBLE GROWTH
As Luna Nest grows, our priorities remain consistent: genuine products, careful sourcing, accurate information, fair
customer treatment, secure payments, responsible marketing and dependable fulfilment. We continue to improve our
website, stock systems, packaging and customer service processes as the business develops.
COMPANY AND CONTACT INFORMATION
Legal company: Luna Nest Ltd
Trading name: Luna Nest
Company number: 16270179
Registered in: England and Wales
Registered office: 22 Blackwood Grove, Halifax, England, HX1 4RH
Website: https://lunanestuk.com
Email: support@lunanestuk.com
Telephone: +44 7873 317710